إدارة العمليات

     In light of the rapid transformations taking place in the global economy, and the increasing intensity of competition among organizations, Production and Operations Management has become one of the fundamental pillars that determine an organization’s ability to achieve efficiency, effectiveness, and sustainability. The success of organizations no longer depends solely on the availability of resources, but rather on how these resources are managed and utilized within integrated production systems that rely on scientific planning, continuous improvement, and rapid response to market requirements.

This module aims to provide students with an integrated cognitive and methodological framework on the concepts and tools of Production and Operations Management, through presenting a set of core lectures that cover the various dimensions of this field. The content begins with a general introduction to production and manufacturing management, including the definition of basic concepts, their importance, and their historical development, leading to their role in achieving competitive advantage for organizations.

The module also addresses the topic of Inventory Management as one of the vital elements in achieving a balance between storage costs and production requirements, while presenting quantitative models and modern methods used in inventory decision-making. This is followed by lectures on Quality Management, which focus on ensuring that products and services conform to required standards, then expanding toward the concept of Total Quality Management (TQM) as a managerial philosophy based on continuous improvement and the involvement of all employees in achieving quality.

In the context of understanding applied models, the module presents the most important industrial models such as the Ford Model, based on mass production, and the Toyota Model, which relies on lean production, with an analysis of the fundamental differences between them and their implications for organizational performance. The module also addresses Supply Chain Management as an integrated system that links suppliers, producers, and customers, focusing on coordinating material and information flows to achieve efficiency and reduce costs.